Cancellation & Refund

Cancelling before you pay

Nothing is charged until you press the pay button, and nothing is stored until the payment succeeds. Up to that point you can close the tab and walk away with no cost and no trace. You see your finished card, working exactly as the recipient will get it, before the price is ever mentioned — that is deliberate, so nobody has to buy to find out what they're buying.

Cancelling after you pay

Once you've paid, the link exists and you have it. A digital card can't be recalled the way a parcel can be refused at the door, so we can't offer a general change-of-mind cancellation after delivery. What we can do:

• Delete the card. At either price — send us the link and we'll delete it from our server, which makes the link stop working for everyone. Ask before you've shared it and nobody will ever have seen it.
• Refund it, if it was our fault. See below — and this covers more than people expect.

When we refund in full

In any of these situations, tell us and we'll refund the whole amount. We won't argue the point and we won't ask you to prove it:

• You were charged but got no card. The payment went through and the link never appeared, or the page failed at the last step.
• You were charged twice for the same card. We refund the duplicate.
• The card doesn't open. Your link shows an error, or the recipient gets an error, rather than the card.
• Part of the card is missing. The photo or the voice note you paid ₹99 to include isn't there.
• A sealed card unlocked at the wrong time — early, or not at all. The whole point of that option is the moment, and if we get the moment wrong you haven't had what you bought.
• A stored card disappeared before its 90 days were up.

Please try the link yourself first — the "Open it yourself first" link on the last screen exists for this — because a surprising share of "it didn't work" turns out to be a link that got split across two lines in a chat app, which we can fix in one reply rather than with a refund.

When we don't refund

Being clear about this is fairer than being vague about it:

• The card worked and you changed your mind, or sent it to the wrong person, or want to reword it. We'll delete the card if you ask, but the card was delivered as described.
• They didn't reply, or didn't like it. We can deliver a card. We can't do anything about how it lands.
• You didn't share the link. Sending is yours to do — we never message the recipient — so a card that was never sent is still a card that was delivered to you.
• A link you lost. This is not a refund matter but it is not a dead end either — both cards are stored now, so write to us with your payment reference and we can find the card and send you its link again. It is still worth keeping the link somewhere safe.
• A card removed for breaking the Terms — abuse, impersonation, unlawful content.

If your situation isn't on either list, write to us anyway. These lists describe what we've thought of, not the limit of what we'll help with.

How to ask

Email [email protected] within 7 days of paying, and include:

• your card link, or the payment reference from Razorpay;
• one line about what went wrong.

That's everything. No order number to hunt for, no form, no account to log into. The 7 days is so we can still match a payment reliably; ask later than that and we'll still try.

How long it takes

We reply to refund requests within 2 working days. Where a refund is due we raise it with Razorpay within 2 working days of agreeing it, and it goes back to the same method you paid with — we can't send it anywhere else.

After that the timing is your bank's, not ours. In practice UPI refunds land in 3 to 5 working days and card refunds in 5 to 7 working days, though some banks take up to 10. If it has been longer than that, write to us and we'll chase it with the reference number.

Refunds are made in Indian rupees for the full amount paid. We don't charge a processing or cancellation fee.

Your rights

Nothing on this page limits the rights you have as a consumer under the Consumer Protection Act, 2019 or any other Indian law. If our policy and your legal rights ever disagree, your rights win.